Refund Policy
Since subscription fees are converted into level credits upon completion of the purchase, we cannot provide refunds after the booking is made. However, the student can transfer their level credits or part of their credits to another student in case of circumstances preventing them from continuing their studies.
Force Majeure (Exceptional Circumstances):
If a student experiences a catastrophe or force majeure situation, such as a severe illness or other emergencies, the following policies will apply:
Official Request: The student must submit an official request to the administration, detailing the situation and providing any supporting documents (such as medical reports or official documents).
Case Evaluation: The administration will assess the situation based on the provided information, and a discussion with the student may be required to better understand the circumstances.
Final Decision: The final decision regarding how to handle the situation (such as the possibility of attending missed classes or extending the guarantee period) will be made by the administration, and the student will be notified of the decision as soon as possible.
Support: The administration will strive to provide the necessary support to the student during this period, whether through additional resources or flexible study options.
